Shipping Policy – BlueSapphireGems.com


Thank you for choosing CeylonBlue Sapphire Gems for your fine gemstone purchases. We are dedicated to delivering your gemstones safely, securely, and efficiently—no matter where you are in the world.
Please review our shipping policy below:

1. Global Shipping

We proudly offer worldwide shipping, allowing customers across the globe to access our premium gemstone collection.

Please note: Certain countries may have import restrictions on gemstones. It is the customer’s responsibility to verify local customs regulations prior to purchase.

2. Order Processing Time

  • All orders are processed within 2–5 business days after full payment confirmation.
  • Custom-cut or specially polished gemstones may require additional time. If applicable, timelines will be clearly communicated during the order process.

3. Shipping Partners

We work with internationally recognized courier services to ensure reliable delivery:

  • DHL
  • FedEx
  • UPS
  • EMS

All shipments are handled with the highest level of care and security.

4. Shipping Costs

  • Shipping fees are calculated at checkout based on destination, package weight, and shipping method.
  • Free worldwide shipping is offered on all orders above $2,000 (shipped from Sri Lanka).
  • For orders below this amount, shipping typically ranges between $50 – $100, depending on the courier selected.

5. Estimated Delivery Times

  • Express Shipping: 5–7 business days (depending on destination).
  • Standard Shipping: 10–14 business days (depending on destination).

Please note that delivery times are estimates and may vary due to customs clearance or unforeseen delays.

6. Local Pickup (Sri Lanka)

Customers may opt for free local pickup at our showroom:

No. ?, , Demuwawath Road, Ratnapura, Sri Lanka

  • Orders will be ready within 1–3 business days
  • You will receive an email notification once your order is ready
  • Pickup is by appointment—please contact us in advance to schedule a convenient time
  • Kindly bring your order confirmation when visiting

7. Order Tracking

Once your order has been shipped, a tracking number will be sent via email. You can track your shipment directly through the courier’s website.

8. Customs Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Blue Sapphire Gems is not liable for:

  • Customs delays
  • Additional charges imposed by local authorities

9. Shipping Insurance

For your peace of mind, all shipments are fully insured against loss or damage during transit. Insurance costs are included in the shipping fee.

10. Secure Packaging

Every gemstone is carefully packaged using  protective materials to ensure it arrives in perfect condition.

11. Undeliverable Shipments

If a package is returned due to:

  • Incorrect shipping address
  • Recipient unavailability

Additional shipping charges may apply for re-delivery.

12. Damaged or Lost Packages

  • If your package arrives damaged, please contact us immediately with photos of the packaging and product
  • In the rare case of a lost shipment, we will coordinate with the courier and initiate an insurance claim where applicable

Contact Us

If you have any questions regarding shipping, feel free to reach out:

  • Email: ceylonbluelk@gmail.com
  • Phone: +94 70 5650 258

We are committed to providing a seamless and trustworthy experience, ensuring your gemstones reach you safely and on time.

Thank you for choosing Blue Sapphire Gems.