Terms & Conditions

Introduction
Welcome to CeylonBlue Sapphire Gems. By accessing or using our website, you agree to be bound by these Terms and Conditions. They apply to all visitors and customers. If you do not agree, we kindly ask that you refrain from using our services.
Product Authenticity
At CeylonBlue Sapphire Gems, we are committed to offering only genuine gemstones that meet the descriptions provided. Certified stones will include relevant documentation. Please note that natural variations, as well as differences in lighting or display settings, may result in slight variations in appearance.
Orders
Placing an order constitutes an offer to purchase. All orders are subject to acceptance and availability. We reserve the right to decline or cancel any order due to limited stock, inaccuracies, or suspected fraudulent activity.
Pricing
All prices are listed in USD ($) and may be updated without prior notice. Any applicable taxes, duties, or import fees are the responsibility of the buyer. While we strive for complete accuracy, errors may occasionally occur. In such cases, we will promptly contact you to confirm or cancel your order.
Payments
We accept secure payments via credit cards, bank transfers, and other approved methods listed on our website. Transactions are processed through trusted third-party providers, and we do not store sensitive payment information.
Shipping & Delivery
We offer worldwide shipping through insured and trackable services. Delivery times vary based on destination and shipping method. Customers are responsible for providing accurate shipping details. CeylonBlue Sapphire Gems is not liable for delays caused by customs or third-party couriers.
Returns & Refunds
Returns are accepted in accordance with our return policy. Please note that custom-cut or personalized gemstones may not be eligible for return. Refunds will be issued only after the returned item has been received, inspected, and approved.
Liability
To the fullest extent permitted by law, CeylonBlue Sapphire Gems shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the item.
Intellectual Property
All content on this website—including images, text, branding, and design—is the exclusive property of CeylonBlue Sapphire Gems and is protected by applicable copyright and intellectual property laws. Unauthorized use is strictly prohibited.
Privacy
Your personal information is handled with care and in accordance with our Privacy Policy, ensuring its protection and responsible use.
Governing Law
These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes shall be resolved through arbitration or the courts of Sri Lanka.
Amendments
CeylonBlue Sapphire Gems reserves the right to update or modify these Terms and Conditions at any time. Continued use of the website following any changes constitutes your acceptance of those updates.
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